LG-Enterprise Helps Clark County Automate Licensing

Customer Profile and Business Problem

Clark County, Nevada, containing metropolitan Las Vegas, has a population of 1.3 million, and is one of the fastest growing counties in the US. The Department of Business Licensing in Clark County collects more than $300 million in business license revenue each year, and handles more than 5000 monthly licensing inquiries and requests, for more than 200 customers each day. These requests result in the issuance of thousands of new licenses each month requiring the coordination of over 5000 license approval and inspection requests with nine other county departments (Zoning, Building, Fire, Health, Police, etc.). More than 40,000 active licenses generate more than 50,000 renewal requests each year.

The CAVU system accommodates the complex and special needs for regulation of liquor, gaming, adult and other businesses in Clark County, including all of the background checking on license applicants, and the work card approval and appeals process and their required background checks for employees in the Las Vegas gaming industry.

In the Year 2000, the department realized it was in need of change. They were currently running five different software systems supporting the activities of the major divisions within the Department of Business Licensing. Several of these systems were running on an expensive IBM mainframe and left many opportunities for cost savings unfulfilled. Clark County knew it was time for new ideas to help resolve their problems. Fortunately, Business Licensing was being lead by Ardel Jorgensen, an influential visionary who views information technology as a way to reduce costs. Ardel had a vision of totally automating the licensing experience for the customer, either in person or from the Internet. Ardel also wanted a single enterprise-wide system where data is shared by all departments and promoted the concept of pushing work that needs to be done to the appropriate person or workgroup for processing.

The Solution

Ardel and DBL turned to CAVU for help in building the most advanced automated business licensing system available today. CAVU's LG-Enterprise is an enterprise software solution that increases the efficiency of City/County governments and improves the delivery of agency information with real-time availability. LG-Enterprise is a multi-tier, browser-based application that consists of a base system, multiple business modules, and an ODBC-compliant SQL database engine.

Solution Benefits

• Reduced database maintenance, client software, and staff-training costs thanks to LG-Enterprise's Web architecture.
• Increased efficiency by making it easy to share data with sister agencies.
• Enhanced revenue potential by improving the availability, accuracy, and timeliness of license data, making it easier to highlight where licenses may be missing or expired.
• Improved productivity by consistently enforcing workflow that models the required agency business processes.
• Better customer service by reducing processing time, improving access to information, and making some processes "self-service."

For more details on DBL and LG-Enterprise, please view the full case study. Left-click on the link to view this PDF document through your browser. Right-click on the link and choose "Save Target As" (Internet Explorer) or "Save Link As" (Netscape) to download the file to your computer.