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CAVU Corporation’s eLicense solutions
are highly modular, providing the flexibility needed to customize the system architecture to
individual client needs. This approach ensures each client gets all the
system functionality they need.
Click the module name below for more detail.
CRM Base System
The Customer Relationship Manager
(CRM) Module is the heart of the eLicense system,
and integrates all licensing and enforcement activities and data
in a single system. Simple point-and-click operations allow you
to access all information about a contact within the system—whether
the person is filing a complaint, applying for a license, renewing
a permit, generating a disciplinary action, or paying a fee. With
this user-friendly system, you can improve the tracking capability
of all individuals and businesses while increasing your staff’s
efficiency. CAVU’s CRM Module includes:
- A robust contact manager that links organizations
and individuals using a single entry in the database. All activities
of the contact are linked together, allowing a consolidated view
of the contact’s activity, problems, and relationships with
other entities. The contact manager supports complex multi-level
ownership, key individuals, and business-to-business relationships.
- Links to GIS and national mailing databases to
insure address validity, and to enable tax districts, inspections,
and other operations based upon address.
- The ability to show all individuals, businesses,
and licenses by unique address, building, complex, or complex
groups for license auditing, investigation, and fraud prevention
purposes.
- Warning flags to alert the operator of troublesome
and sanctioned accounts.
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Administration Module
The Administration Module provides the ability to
set and maintain user access rights and system security; maintain
information on license types, associated fees, and other data;
and other miscellaneous
system-level functionality. This module also includes the ability
to create user-definable board-specific and credential-specific
fields, and the ability to add and modify table values throughout
system.
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Licensing Module
CAVU’s
eLicense Licensing Module is the most advanced licensing system
available today. The system was developed from the start with the
latest technology to offer a number of important capabilities not
possible with older technology. Our techniques allow unprecedented
two-way communication with all users, including other state agencies,
and commercial vendors, such as banks, and your customers—the
public. Best of all, you can offer these expanded services, while
lowering your total cost of ownership.
The system also provides multilevel security, user
privilege determination, data validation and alerts, online document
printing, report printing, online help, and functionality that connects
and integrates all of the modules together. Operator training is
minimal due to simple point-and-click operation, online operator
prompting, and simplified processing. The system adapts easily to
your changing needs with table-driven boxes, user-definable fields,
and the ability to add reports, query and form letters at will.
Take advantage of these eLicense benefits:
- Flexibility—eLicense easily accommodates
new technology, and system features may be added quickly without
major expense.
- Low cost—eLicense offers the lowest total
cost of ownership (TCO) of any licensing system available today.
- Ease of use—eLicense is simple to use and
requires minimal user training.
- Secure operation—eLicense is highly secure
and allows the incorporation of new security features when they
become available.
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Workflow Module
The eLicense Workflow Module can dramatically improve the efficiency of the license workflow process. The Workflow Module consists of 3 components: workflow for license application processing; work orders for miscellaneous work requests; and a work queue for the processing of new license applications, visitors, and other items received by the organization for processing. The work queue keeps the licensing process flowing without any assistance. It assigns the task to be performed in the license workflow process to the appropriate operator, and when that task is completed it advances the license to the next phase in the process. The system will only show workflow items appropriate for the individual using the system and their department or organization.
The Workflow Module can automatically distribute license qualification requirements to other departments and external organizations that may be responsible for approving various license
qualifications.
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Revenue Module
The eLicense Revenue Module helps increase accuracy
and efficiency in the payment section of the automation process. The
system records all the information used to facilitate the performance
of complex audits. Once a payment is received for an account, the payment can easily
be recorded into the system, where any necessary penalties can be
added to an account or payment. The Revenue Module tracks all payments
through the use of batches that must be opened and closed each day.
The details and history of payments to an account can be displayed,
along with an audit trail to help clarify any corrections that need
to be made.
The Revenue Module supports deposit accounting;
revenue tracking from the licensing module; bad checks
processing;
refund and reimbursement processing; and tracking of fines and penalties.
The Revenue Module can also maintain a list of receipts from unknown
sources. The system provides revenue reports and documents, including
deposit tickets, deposit listings, monthly deposit summaries, bad
checks listings, reimbursement listings, fines and penalties listings,
and unknown receipt listings. A key feature of the CAVU eLicense
system is the ability to integrate with leading accounting systems,
including Solomon, Great Plains, and Peachtree Accounting.
Optional features for the Revenue Module include
importing lockbox information from banking provider; scanned input;
eCommerce online renewals; OCR conversion; and barcode data, along
with wire transfers and credit card processing. All financial transactions
entered into the system are grouped together by business day,
which
allows the Revenue Module to:
- Keep an accurate history of payments made to
an account by date.
- Determine if renewal payments are delinquent,
and automatically generate penalty fees.
- Produce reports regarding daily activity.
- Produce daily financial status for the comptroller’s
office.
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Auditing Module
The eLicense Auditing Module was designed as a cost
and labor savings solution, but its major benefit is in providing
you with opportunities for revenue enhancement. The system divides
the auditing process into 3 key steps: building an audit list, managing
the auditors, and executing the audit. The audit list can pull out
the sub-businesses or outparcels of a resort or mall to save valuable
time when performing audits in a central location. The system will
build a detailed audit list based on any search result, such as
"all businesses holding a liquor license with a $10,000 payment
differential from the previous year." This search capability
gives your auditors a faster, more accurate audit list.
After the audit list is generated, it needs to be
distributed to the appropriate auditors. The system keeps track
of all the auditors’ hours—making it much easier to distribute
the audit list to the appropriate auditors. The audit is then ready
to be executed, and the Auditing Module automates the production,
maintenance, and upkeep of the electronic documents produced to
perform complex audits of resort hotels and other businesses.
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Complaint, Investigation, and
Case Management Module
The eLicense Case Management Module has been designed
to provide the maximum amount of automation available for your enforcement
activities—from complaint to data collection to enforcement—through
a series of user-definable tracks. The enforcement process can support
routing an issue through any number of departments or staff members.
The Case Management Module is used for tracking,
recording, analyzing, and investigating complaints filed with the
agency. The system comes complete with work queues for
assigning complaints to investigators, along with a tickler system
that generates the appropriate form letters used to move complaints
to resolution. Complaints may be linked together, allowing a single
investigation to address and resolve multiple complaints.
Most case management systems don't provide enough information
to allow your management to make important decisions, such as when
to drop issues or cases that are not cost-effective to pursue. The
CAVU eLicense Case Management Module tracks all aspects of enforcement
efforts, including the case load and work efforts of enforcement
personnel. The Case Management Module also gives your management the
information needed to accurately measure the performance of their
employees. As a result, your agency can maximize enforcement results
for a given budget.
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Reports Module
The eLicense Reports Module offers the
detailed reports and queries that are needed for the everyday functioning
of a government agency with the demands for information and statistical
reporting. In addition to the standard reports and queries that
are included with the system, administrators have the ability to
add new reports to the system at any time, which can be accessed
by agency staff. Report types include license and renewal
reports, enforcement reports, revenue reports, query reports, and
roster reports.
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Librarian Module
The Public Librarian module allows you to track the location and utilization of file folders and show a history of all use of a folder. Documents must be checked into and
out of the online "library" to track which individual is using
the image or document. This capability helps eliminate the frustration
of not knowing the whereabouts of a document related to a particular
contact, or who is using it.
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Continuing Education Module
eLicense provides for continuing education tracking,
by keeping a list of sponsors and approved courses for each sponsor.
The system provides the ability to create, view, search, list,
and maintain sponsors, courses, and classes given. CAVU’s
Continuing Education Import/Export is an optional feature that allows
you to have a sponsor submit an attendance roster from all continuing
education courses with attendees’ names and Social Security
numbers (SSNs). The attendance
roster is transferred into the system by SSN. The system will then
produce an attendance roster for verification and final correction
and upon acceptance, will post the continuing education credit to
the contact records.
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Exams Module
For each contact record, eLicense provides the ability to retain
information on any exams that are required or have been taken, whether
locally administered or administered by outside testing services.
From the exam screen, you can grade an exam, move an exam to another
date, print an approval, view results, or add exam questions. Exam reports
are also included with print queues for approval letters, as well
as results letters and rosters.
CAVU’s Exam Import/Export is an optional feature
that allows you to import results from an outside testing service,
such as Experior, PSI, or Sylvan. The import file is uploaded to
the system for review and then imported to each license to record
exam results, dates, grades, and so on. The export function allows you
to export a roster file listing all candidates qualified to sit for
an exam; that file can then be sent to the testing service.
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Online License Applications,
Checklists, and Maintenance Internet Modules
Reduce calls by offering the Internet self-help modules that allow the public to find and print all requirements for licensure; apply and renew
online; see the status of their "checklist" requirements during the licensure
process; and maintain license data such as the licensee's
address. One eLicense customer that recently went into
production had over 1500 applications submitted online during
the first two days of operation!
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Online Renewals Module
Offer your licensees the ability to renew via the Internet on a secure site. Our customers have seen a 60% participation in the first year and have reduced their license renewal turnaround time from weeks to one day!
Here's a typical comment from a licensee: "Very easy site to navigate, quite
user-friendly. I was very impressed. Bravo to those who designed it."
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Online License Verification Module
Give citizens the ability to check and see if their contractor is licensed or find a new doctor in their area!
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eLicense Exchange Extranet
Site Module
Many agencies find it difficult to efficiently share
information between departments, when some of those departments
lack automated systems. An eLicense Exchange Extranet Site can economically
leverage your current investment in the eLicense system, and
allow departments such as Zoning, Building, Fire, Health, and
Police to share data quickly and easily, while coordinating their
workflow. Common features already developed that could be utilized
by other departments:
- Financial model (revenue and collections).
- Account auditing (scheduled and unplanned reviews).
- Case management (complaint, investigation, and legal).
- Licensing/permitting, with online activities.
- Workflow processing.
- Work orders.
- Integration with GIS data.
- Address-centric database for locating all business
and individuals at an address, parcel, or complex.
- Document imaging linked to database entries.
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