| CAVU Corporation offers a number of services to support the
implementation and use of our products. Some of the services are typically included; others
are optional depending on the particular project. Click the service name below for
more detail.
Project Planning and Management
This service includes project planning, scheduling, and budgeting; resource allocation;
monitoring; communication with the client and reporting; and overall execution of the
project deliverables. The project manager acts as the interface between CAVU and the
client. Please note that CAVU only manages its portions of the implementation project. For
example, CAVU does not manage the agency's staff, does not perform agency acceptance
testing, and so on.
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Architecture Design
This service consists of assisting the project sponsor with designing the integration of
the CAVU system into the sponsor's current computing environment. Architecture design
services are limited in scope to those infrastructure and application elements directly
related to the implementation of the CAVU system. Such services are generally
consultative, focusing on topics such as how to optimize the interfaces between
the CAVU system and other elements within the architecture.
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Analysis and Requirements Gathering
This service involves helping the project sponsor to identify, collect, and analyze the
sponsor's requirements related to the CAVU system implementation. CAVU has designed
several requirements gathering instruments to assist in this process.
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Application Configuration
The application configuration service includes training in product configuration as well
as assistance with the configuration process for an agency. If several functional groups
are part of the same implementation effort (e.g., a multi-board "umbrella"
agency), CAVU assists with the first couple of groups to make sure the client understands
the configuration process.
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Customization
The customization service includes analysis; design and specification; planning;
development; and testing of customizations identified during meetings with the project
sponsor. For customizations mutually agreed upon in the contract negotiations, the CAVU
customization development team uses the results of interviews, project meetings, and RFP
requirements to design, develop, and test.
For customizations beyond those specified in the final contract, the project sponsor
can arrange for CAVU to perform the development, or, since source code will be
supplied, the project sponsor may also choose to perform their own customizations.
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Data Conversion and Migration
This service involves working with the project sponsor to determine which data fields are
to be included and in what format they are to be displayed, and then assists the project
sponsor with extracting data from existing legacy systems and converting it as necessary
for use in the CAVU system. Data is extracted by the project sponsor to a common data
format specified by CAVU. We offer a tool that can help in this process, and we will train
the project sponsor in its use.
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Integration with External Systems
This service includes analyzing, designing, developing, implementing, and testing the
integration of the CAVU system with new or existing external systems.
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Training (User and Operational)
The training service provides for the training of staff prior to system rollout, and can
include in-depth training of project sponsor users designated as "trainers" or
Subject Matter Experts (SMEs); user training; and system administrator training. Training
consists of hands-on, instructor-led sessions that are delivered at the project sponsor's
designated location. A maximum number of ten (10) employees may be trained at one time.
The project sponsor must provide computer terminals for each person being trained and for
the CAVU trainer teaching the class. Each training session held will be allocated one to
five days.
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Application/Database Performance Monitoring and Tuning
This service consists of monitoring the performance of the CAVU
system and its associated
database and tuning their operation to optimize performance.
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Help Desk Support
Help desk support is included during the warranty period. The project sponsor can extend
this period by purchasing a maintenance and support contract.
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Workflow Setup
CAVU trains the project sponsor in how to capture the functional group's workflow within
the operation of the CAVU system, and assists with the initial phases of workflow setup.
Additional workflow setup assistance requires the purchase of a services package. This
service does not include process re-engineering or analysis.
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Report, Letter, and Output Creation
This service assists the project sponsor with the creation of reports, letters, and other
output that will be used as part of the licensing process. For example, CAVU can assist
with setting up mail merge templates that can be used for license renewal notifications.
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